Your privacy and data protection are fundamental to how we operate at Harrington Clinic
Last updated: 26 August 2026
This Privacy Policy sets out how The Harrington Clinic processes your personal information. It explains how we collect information, what we do with it, how we protect it, and what controls or rights you have.
We are committed to protecting the privacy of our patients and anyone else we deal with, and will treat all information you give us with the utmost care and in accordance with UK data protection laws.
By providing your personal data to us or by using our services or website, you are accepting and consenting to the terms of this Privacy Policy. We may update this policy from time to time, and the date of the last update is shown at the end of this document.
The Harrington Clinic Ltd is the data controller for the personal information we process. This means we are responsible for deciding how and why we process your personal data.
Registered Company: The Harrington Clinic Ltd
ICO Registration Number: ZB990715
Registration Date: 17 September 2025
Data Protection Officer: Mr Faisal Qureshi
Other trading names:
Contact Details:
The Harrington Clinic
104 Chequer House,
12 King Street
King's Lynn, West Norfolk
PE30 1ES
Email: contact@harringtonclinic.co.uk
We collect and process various types of personal information to provide you with our medical services:
We use your personal information for the following purposes:
To provide medical consultations, testosterone replacement therapy, monitor your health, and ensure safe and effective treatment.
To communicate with you about appointments, test results, treatment updates, and important medical information.
To comply with medical regulations, maintain proper medical records, and meet our professional obligations as healthcare providers.
To improve our services, website functionality, and patient experience through analysis of anonymized data.
We may share your personal information with trusted third parties in the following circumstances:
We share necessary information with accredited blood testing laboratories to process your blood samples and provide accurate test results.
With your consent, we may share information with your GP or other healthcare providers to ensure coordinated care and patient safety.
We may disclose information when required by law, court order, or to protect public health and safety.
Trusted technology providers who help us deliver our services, all bound by strict confidentiality agreements.
If you accept marketing cookies, we share limited information with Meta Platforms Ireland Limited (Facebook and Instagram) so we can measure which adverts lead to bookings and purchases, and improve how our adverts are shown. This covers the pages you view, the products you buy, the order value, and — sent from our servers in a scrambled (hashed) form — your name, email address, phone number and postal town. We also share limited website usage information with Google Analytics if you accept analytics cookies. We never share your symptom answers, blood results, prescriptions or any other health information with an advertising or analytics provider. You can change or withdraw your choice at any time from the Cookie settings link in the footer.
We will never sell your personal information to third parties for marketing purposes.
We implement robust security measures to protect your personal information:
All data is encrypted in transit and at rest using industry-standard protocols.
Strict access controls ensure only authorized personnel can access your data.
Continuous monitoring for security threats and unauthorized access attempts.
Regular data protection training for all staff handling personal information.
Under UK data protection law, you have several rights regarding your personal information:
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data (subject to medical record requirements)
Request your data in a portable format to transfer to another provider
Object to certain types of processing of your personal data
To exercise any of these rights: Contact us at contact@harringtonclinic.co.uk or write to us at our registered address. We will respond to your request within one month.
A Subject Access Request (SAR) is a request for a copy of the personal information we hold about you. You can make a SAR free of charge.
Email your request to contact@harringtonclinic.co.uk with the subject line "Subject Access Request", or write to us at our registered address below. Please describe the information you are requesting so we can locate it.
We will verify your identity before actioning a SAR, to make sure personal and medical information is not disclosed to the wrong person. We may ask you for photographic ID and proof of address. The one-month response period starts once we have received the information we need to verify your identity.
We will respond within one calendar month of receipt of your request. Where a request is complex, or where we have received a number of requests from you, we may extend this period by up to a further two months in line with UK GDPR. If an extension is needed, we will tell you within the first month and explain why.
Mr Faisal Qureshi, Registered Manager, is the named owner and point of contact for Subject Access Requests and acts as our data protection contact. If you are unhappy with how we have handled your SAR, you can complain to the Information Commissioner's Office (see "Contact Us and Complaints" below).
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Retained for a minimum of 8 years after your last consultation, in accordance with NHS guidelines and medical record keeping requirements.
Contact details and administrative information are retained for 3 years after your last interaction with our services.
Website analytics and cookies are typically retained for 12-24 months unless you withdraw consent earlier.
Our website uses cookies to enhance your browsing experience and provide personalized services:
Required for the website to function properly, including security features and basic functionality.
Help us understand how visitors use our website to improve user experience and content.
Remember your preferences and settings to provide a more personalized experience.
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: contact@harringtonclinic.co.uk
Address:
The Harrington Clinic
104 Chequer House,
12 King Street
King's Lynn, West Norfolk
PE30 1ES
If you are not satisfied with our response, you can contact the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy was last updated on 26 August 2026
Version 1.3 - Effective from 26 August 2026